FAQ

What currency are the products priced in?

The default currency is Australian dollars but we have included conversion rates for other major currencies.

Am I able to switch currencies?

Yes, please scroll down to the footer section of the website. Unfortunately we are only able to accommodate the major international currencies. If you need additional help for your native currency, please feel free to contact us via messenger.

How much is shipping?

Shipping is free for all orders within Australia and New Zealand!

Shipping for international orders are capped at flat rate of AUD $10. Yes, regardless of number of items or destination, only have to pay AUD $10 or about USD $7 on top of item cost.

Do you ship outside of Australia?

Yes, we do! All international orders will be shipped under standard delivery and will be assigned individual tracking number.

When will I receive my order?

We endeavor to have all orders processed and packed on the same day that payment is received, and dispatched for shipping the following business day. Customers will receive notification email with tracking number when orders are dispatched for delivery.

Domestic orders are delivered via express delivery and customers should receive their items within 3 business days, while international deliveries should take about 14 days.

If you would like your international orders to be delivered via express, please contact us, we are happy to assist you.

 

Refunds and Returns

If for any reason you are unsatisfied with your order, we will accept the return of items sent back to us within 7 days of receipt. The customer is responsible for the payment of return postage.

Please contact us via messenger or email to let us know that you would like to return the product and the reason why, as well as if you would like a replacement or refund. We value your feedback on how we can serve you better.

Special Discounts, Partnerships & Bulk Orders

If you are a manager or a business or outdoors club, we are happy to provide bulk purchase discounts and look into partnership deals. Please contact us via messenger or drop us an email.